Frequently Asked Questions
Simply fill out our intake form, and we will send an estimate to your email!
Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.
Our cleaning supplies are included in the price of our cleans! If you have a preference or would like for us to use your cleaning supplies, please call our office to let us know!
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by!
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
We do require a card be kept on file for all services, and you will be charged on the date of service.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or a pre-determined number of appointments.
Please visit our services page to learn more about what is included.
Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.
However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks, and in-person interviews. We also require significant training in residential house cleaning to work with us.